This report contains findings from the Adult Social Care Survey 2016-17 (ASCS). This national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).
The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.
- Overall satisfaction - 64.7 per cent of service users are extremely or very satisfied with the care and support services they received.
- Feeling Safe - The percentage of service users in receipt of social services care who feel "as safe as they want" has increased to 70.1 per cent in 2016-17, up 0.9 percentage points from 2015-16 (69.2 per cent).
• 86.4 per cent of service users reported that the care and support services they receive has helped them in feeling safe, up 1.0 percentage point from 2015-16 (85.4 per cent).
- Activities of Daily Living - In 2016-17 the proportion of service users who needed assistance with activities of daily living increased. These activities include dealing with finances and paperwork, getting dressed and bathing.
- Choice - 67.6 per cent of service users in the community reported that they have enough choice over the care and support services they receive and a further 6.3 per cent reported they don't want or need choice.
- Social contact - 45.4 per cent of service users reported they had as much social contact as they like. One fifth of service users reported not enough or little social contact, with 15.9 per cent reporting they had some social contact but not enough and 5.7 per cent reporting they had little social contact with people and feel socially isolated.
The Personal Social Services Adult Social Care Survey is available on the NHS Digital website.